FAQ

No - that's one of the reasons ZippyCom is so convenient! You can easily communicate with your Provider via our integrated chat system to discuss any questions. You can even send photos of your yard or vehicle to clarify job details.

If your job hasn't been accepted you can cancel for a full refund and try a different provider.

Yes in fact, we can wash anywhere! At home, work, and any public areas without legal restrictions.

No; please do not leave your keys in your vehicle. If you requested an interior vacuum, please leave your car doors unlocked.

If you have easy outdoor access to water (ie a spigot attached to your home) it is convenient for our Providers to access water. If you live in an area with water restrictions or you do not have an outside water line, our Providers will bring their own water source to service your vehicle.

There is a chart in the app to help determine the size, but if you're not certain, you can always snap a quick photo on your phone and share it via our integrated chat system with your provider. You can then go back to the order screen and select the appropriate size. Please note our snow removal service is limited to 50 feet/15 meters. Our lawn and leaf services are available for yards up to 1 acre/4000 meters.

ZippyCom is an on-demand service community. Each Provider is an independent contractor and sets prices based on location, type of task, and amount of time needed for a job.

Just like dining out, your Provider will appreciate tips for good service. You can add your tip to your online payment after the service. Great reviews are also welcomed!

Providers are background checked and our easy online payments and chat function allows you to request services, provide details, and make payments (inlcuding tips!) without ever opening your door.

No; all payments must be completed through our secure online system via PayPal.

We hope to exceed your expectations, but if you aren't satisfied with the service you received, please leave a review. Our ZippyCom community relies on reviews to select the best and most affordable service in their neighborhood. Every voice counts! There is also a Complaint option in the menu for unsatisfactory issues to be handled.

Yes, if you cancel your service before a provider accepts your job. You can also receive a refund if your Provider accepts your job, but doesn't show up. In the menu, there is a Complaint option. Kindly submit your information for a staff member to review and respond.